Tisa Rabun-Marshall

We are changing the policy dividend scale for all “closed block” participating policies purchased before the June 2001 demutualization of Phoenix Life Insurance Company (now Nassau Life Insurance Company), effective January 1, 2020. With the changes to the dividend scale, most policyholders will see an increase to the dividend paid in 2020 compared to the dividend paid in 2019, reflecting a higher dividend interest rate as well as growth in the value of their policy.

Each year, we must decide whether to maintain or change the dividend scale for calculating dividend payments after considering several factors, including historical performance and future expectations. As always, the amount of dividend paid is based on a number of factors including product type, age at issue, length of time the policy has been in force, gender, and health when the policy was issued. Some policyholders will see a decrease for reasons including loan balances or loan interest rates that affect the size of the dividend paid.

The dividend scale for the small number of participating policies in the “open block” (purchased after demutualization) also will be changed for 2020.

Please note that when we changed the name of Phoenix Life Insurance Company to Nassau Life Insurance Company, the company name is the only thing that changed. All policy terms, including terms and conditions for dividend-eligible policies, remain the same, and the closed block continues to be managed in accordance with the original Plan of Demutualization.

If you have any questions about your policy, please contact our Customer Care Center at 1-800-628-1936.

Other Important Information:

• Phil Gass Letter to Producers on 2020 Dividend Scale
• Participating Policies Producer FAQ
• Customer Care Team Response Letter on 2020 Dividend Scale

The new SalesNet.nsre.com puts all the information you need in an easy, mobile-friendly site:

• Updates Every 2 Hours – Constant updates to pending case information, including alerts for applications received and requirements resolved.
• New Dashboard – At a glance view of pending cases, plus overall YTD sales and placement rate.
• Top Tools – Continued access to Quotes & Illustrations, Apps & Forms, Marketing Catalog and more.
• Simplified Registration – Your email address will now be your username and challenge questions are no longer required.

You must register for a new account on this new website, due to structural changes required to deliver these improvements. View a video for help on registration.

We encourage you to register for the new site soon and take advantage of improvements. You will have access using old credentials through Friday, May 3, 2019. To access the old site, select “Classic View” in the upper right hand corner of the site. 

The new SalesNet.nsre.com puts all the information you need in an easy, mobile-friendly site:

• Updates Every 2 Hours – Constant updates to pending case information, including alerts for applications received and requirements resolved.
• New Dashboard – At a glance view of all downline agents’ pending cases, plus overall YTD sales and placement rate.
• Self Service Management of Company Accounts – Manage your company’s staff accounts and profiles. Individual emails will be sent to current company account holders with further instructions.
• Top Tools – Continued access to Quotes & Illustrations, Apps & Forms, Marketing Catalog and more.

All users must register for a new account on this new website, due to structural changes required to deliver these improvements. Next week, agents will receive information about the new SalesNet and instructions for our quick and easy registration process.

We encourage users to register for the new site and take advantage of improvements. However, all users will have access using old or new log in credentials through April 30, 2019.